|Country||Shipping service||Delivery time||Shipping cost|
|Spain (except the Islands)|
|TIPSA||1-2 working days||4,50€ / free shipping from 35€|
|Balearic Islands||TIPSA||1-2 working days||from 14,52€ (depends from the weight)|
|DHL express Go Green||1-2 working days||from 14,90€ (depends from the weight)|
|DHL express Go Green||1-2 working days||from 15,70€ (depends from the weight)|
In which cases are returns allowed?
Because muffins are a perishable product, we accept returns in the following cases:
- If the product you receive does not correspond to what you ordered
- If the product arrives broken or in poor conditions **
In these cases, please write us an email to firstname.lastname@example.org within 14 days of receiving the product. We will proceed to the reimbursment or the replacement of the product.
** IMPORTANT: You will receive the muffins defrozen and you will still have 10 more days to consume them. In case you are absent in the first delivery attempt, we recommend that you contact the agency to arrange a second attempt or to collect the package in the corresponding office as soon as possible. We cannot accept returns because the client was absent, didn´t contact the agency for a second delivery attempt nor didn’t collect the package in the pick up point before the expiry date of the muffins. Of course, if the agency delivers the package to you (first attempt) with a delay of more than 2 days over the expected delivery time since it leaves our warehouse, a reimbursement will proceed.
Return by customer decision: you have 14 days to return the item from the date of receipt. We will refund the full amount of the product to be returned, as long as you send it back to us in the same condition that it was delivered to you and has not been used (beyond the mere verification of its good condition). In this case, you must assume the return shipping costs (4,50€).
Return due to an error in the order: if what you have ordered does not match what we have sent you, you have 14 days to return the item from the date you received the product. We will refund the full amount of the product to be returned, as long as you send it to us in the same condition that it was delivered to you and it has not been used (beyond the mere verification of its good condition). Of course, in this case you don´t have to pay return shipping costs.
Return due to damaged product: in this case, you have 14 days to process the return from the date you received the product, and we will proceed to make a reimbursement or the replacement of the product.
How to process the return?
To request a return, please write us an email within the period indicated above with the following information to email@example.com:
- Order number
- Reason for return
- Pictures (in case the reason for return is that the product is in poor condition or damaged)
We will contact you to arrange the collection of the product. We will send you new product or reimburse you the money.